At jilivc, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a jilivc player in the Philippines.
1.1 This Privacy Policy ("Policy") is issued by jilivc ("jilivc," "we," "us," "our") and applies to all personal data collected through the jilivc website, mobile platform, and any related services (collectively, the "Platform").
1.2 jilivc is committed to protecting the privacy and personal data of all users ("Player," "User," "you") in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.
1.3 By registering an account on jilivc or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection, use, and processing of your personal data as described herein.
1.4 This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
2.1 jilivc collects the following categories of personal data from players:
3.1 jilivc collects personal data through the following means:
| Collection Method | Examples |
|---|---|
| Direct submission | Registration form, KYC document upload, support chat, email |
| Automated collection | Cookies, server logs, session tracking, device fingerprinting |
| Payment processors | GCash, PayMaya, BPI, BDO, Metrobank transaction confirmations |
| Third-party verification | KYC identity verification services, age verification providers |
| Regulatory sources | PAGCOR player registry, AMLC watchlists, sanctions screening |
4.1 jilivc uses your personal data for the following purposes:
4.2 jilivc will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.
5.1 jilivc processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
6.1 jilivc does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data only in the following circumstances:
We share data with trusted third-party service providers who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC verification providers, cloud hosting providers, and customer support software vendors. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
jilivc is required by law to share certain player data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities upon lawful request or as required by our operating licence conditions.
In the event of a merger, acquisition, or sale of all or part of jilivc's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights under this Policy will continue to apply.
jilivc may disclose your personal data where required to do so by a court order, subpoena, or other lawful legal process, or where we believe disclosure is necessary to protect the rights, property, or safety of jilivc, our players, or the public.
7.1 jilivc uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the jilivc website.
7.2 We use the following types of cookies:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Essential | Session management, login authentication, security tokens | Yes — cannot be disabled |
| Functional | Language preference, game settings, responsible gaming limits display | No — optional |
| Analytics | Page visit counts, session duration, feature usage statistics | No — requires consent |
| Marketing | Personalised bonus offers, promotional content relevance | No — requires consent |
7.3 You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may prevent certain features of the jilivc Platform from functioning correctly.
8.1 jilivc retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations.
8.2 The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity data | 5 years after account closure | PAGCOR licence conditions |
| Financial transaction records | 5 years after transaction date | AMLA requirements |
| KYC documents | 5 years after account closure | PAGCOR / AMLA |
| Support communications | 3 years after last interaction | Legitimate interests |
| Marketing consent records | Until consent is withdrawn + 1 year | Data Privacy Act |
| Technical / log data | 12 months | Security & fraud prevention |
8.3 Upon expiry of the applicable retention period, jilivc will securely delete or anonymise your personal data in accordance with NPC guidelines.
9.1 jilivc implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jilivc will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.
9.3 While jilivc takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for keeping your jilivc login credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.
10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilivc:
10.2 To exercise any of the above rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Request." We will respond to all verified requests within thirty (30) calendar days.
11.1 The jilivc Platform is strictly intended for persons who are twenty-one (21) years of age or older, in compliance with PAGCOR regulations governing online gaming in the Philippines. jilivc does not knowingly collect personal data from persons under the age of 21.
11.2 If jilivc discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete the personal data in question, and return any funds to the payment source used for deposit.
11.3 If you are a parent or guardian and believe that a minor has registered an account on jilivc, please contact us immediately at [email protected] so that we can take prompt action.
12.1 jilivc primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to and processed by service providers located outside the Philippines — for example, cloud infrastructure providers or KYC verification services with international operations.
12.2 Where personal data is transferred outside the Philippines, jilivc ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act of 2012. Such safeguards include contractual data processing agreements incorporating NPC-approved standard contractual clauses.
12.3 jilivc will not transfer your personal data to any country or territory that does not provide an adequate level of data protection without first obtaining your explicit consent or implementing appropriate contractual safeguards.
13.1 jilivc reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The updated Policy will be posted on this page with a revised effective date.
13.2 Where changes are material, jilivc will notify registered players by email or through a prominent notice on the Platform at least fourteen (14) days before the changes take effect. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy.
13.3 We encourage you to review this Policy periodically to stay informed about how jilivc protects your personal data.
14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way jilivc handles your personal data, please contact our Data Protection Officer (DPO):
14.2 You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with our response to your data privacy concern.
Six pillars of our commitment to your personal data security
Every connection between your device and jilivc is protected by bank-grade 256-bit SSL encryption. Your login credentials, payment details, and personal data are never transmitted in plain text — ever.
jilivc does not sell, rent, or trade your personal data to advertisers, data brokers, or any third party for commercial gain. Your information is used solely to operate your account and comply with Philippine law.
All jilivc data practices are designed to comply with Republic Act No. 10173 — the Philippine Data Privacy Act of 2012 — and the guidelines of the National Privacy Commission. Your rights as a Filipino data subject are fully respected.
Access, correct, delete, or port your personal data at any time. Our Data Protection Officer responds to all verified privacy requests within 30 days. No runaround, no bureaucratic delays — just straightforward service.
jilivc collects only the personal data that is strictly necessary to operate your account, process your GCash or bank payouts, and meet our PAGCOR and AMLA compliance obligations. We do not collect data for its own sake.
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