Frequently Asked Questions

Creating a jilivc account is quick and straightforward. Click the jilivc Login link in the navigation menu and select the registration option. You will need to provide a valid email address, create a secure password, and enter your date of birth to confirm you are 21 years of age or older. You will also need to verify your mobile number via OTP. Once your account is created, complete the KYC (Know Your Customer) verification by uploading a valid Philippine government-issued ID — such as a PhilSys ID, passport, driver's licence, or UMID — to unlock full deposit and withdrawal functionality.

The minimum age to register and play at jilivc is 21 years old. This is a strict requirement under PAGCOR regulations governing online gaming in the Philippines. jilivc verifies the age of all players during the KYC process. Any account found to belong to a person under 21 will be immediately closed and all funds returned to the original payment source. There are no exceptions to this rule.

No. jilivc strictly enforces a one-account-per-player policy. Each player is permitted to hold only one active account at any time. Creating multiple accounts — whether under the same name, different names, or using different email addresses — is a violation of jilivc's Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset function rather than creating a new account.

To reset your jilivc password, go to the login page and click "Forgot Password." Enter the email address associated with your account and jilivc will send you a password reset link. Check your inbox — and your spam folder if you do not see it within a few minutes. Click the link, enter your new password, and confirm it. For security, password reset links expire after 30 minutes. If you continue to have trouble accessing your account, contact our support team at [email protected].

Standard KYC verification at jilivc is completed within 24 to 48 hours on business days. Delays can occur if:

• The uploaded ID image is blurry, cropped, or partially obscured;
• The name on your ID does not exactly match the name on your account;
• Additional documents are required for enhanced due diligence;
• There is a high volume of verification requests during peak periods.

If your verification has been pending for more than 48 hours, please contact our support team with your account email and we will look into it right away.

jilivc supports a wide range of Philippine payment methods to make depositing and withdrawing as convenient as possible for Filipino players:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank, Security Bank
• Over-the-counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier
• Cryptocurrency: USDT (selected accounts)

All transactions are processed in Philippine Peso (PHP). GCash is the most popular and fastest option among jilivc players, with deposits typically credited within seconds.

The minimum deposit at jilivc is ₱100 PHP for most payment methods, including GCash and PayMaya. For bank transfers, the minimum may be higher depending on the bank's own transfer limits. There is no maximum deposit limit for verified accounts, though very large deposits may be subject to additional verification in compliance with AMLA (Anti-Money Laundering Act) requirements.

jilivc processes withdrawal requests as quickly as possible. Typical processing times are:

• GCash / PayMaya: Within 15 minutes to 2 hours after approval
• BPI / BDO / Metrobank: 1 to 3 business days
• Other banks: Up to 3 to 5 business days

Withdrawals are subject to a security review before processing. First-time withdrawals and large amounts may take slightly longer. The minimum withdrawal amount is ₱200 PHP. Make sure your account is fully verified before requesting a withdrawal to avoid delays.

jili vc does not charge any fees on deposits or withdrawals from our side. However, your payment provider (e.g., GCash, your bank) may apply their own transaction fees. We recommend checking with your payment provider for their current fee schedule. jilivc will always display the exact amount that will be credited to your account before you confirm any transaction.

jilivc offers a generous welcome bonus package for new Filipino players. The welcome offer typically includes a deposit match bonus on your first deposit, plus free spins on selected slot games. The exact bonus amount and terms are displayed on the promotions page at the time of registration. To claim your welcome bonus, simply register a verified account, make your first qualifying deposit, and the bonus will be credited automatically. Always read the bonus terms and wagering requirements before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Always check the specific terms of each bonus offer on jilivc for the exact wagering requirements and game contribution rates.

Yes — jilivc rewards its most loyal Filipino players through a tiered VIP programme. As you play, you accumulate loyalty points that move you up through VIP tiers. Higher tiers unlock exclusive benefits including higher withdrawal limits, dedicated account managers, personalised bonuses, faster KYC processing, and invitations to special events. VIP status is reviewed regularly based on your activity. For more information about the current VIP programme structure, log in to your jilivc account and visit the Rewards section.

jilivc offers over 1,200 games across multiple categories to suit every type of Filipino player:

• Slots: Hundreds of video slots, jackpot slots, and classic slots from top providers
• Live Casino: Live dealer baccarat, roulette, blackjack, and game shows with real dealers
• Bingo: Online bingo rooms with multiple speed variants
• Keno: Keno Bonus Number and other keno-style games
• Limbo: Provably fair crash-style games
• Sports Betting: PBA, NBA, UFC, boxing, football, and more
• Sabong: Online cockfighting for Filipino players

New games are added regularly. Check the jilivc Casino page for the latest additions.

Absolutely. jilivc is fully optimised for mobile play. The platform works seamlessly on all modern smartphones and tablets — whether you are using an Android or iOS device. Simply open your mobile browser, go to jilivc.com, and log in to your account. No app download is required, though a dedicated mobile app may be available — check the jilivc homepage for the latest download options. Mobile players in Manila, Cebu, Davao, and across the Philippines enjoy the same full game library and features as desktop users.

Yes. All games on jilivc use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. Our game providers are independently audited by recognised testing laboratories. Live dealer games are streamed in real time from professional studios with trained dealers, providing full transparency. jilivc operates under PAGCOR regulation, which requires all games to meet strict fairness and integrity standards. You can view the RTP (Return to Player) percentage for individual slot games within the game information panel.

jilivc uses industry-standard 256-bit SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and never sold to third parties. Financial transactions are processed through PCI-DSS compliant payment gateways. We also employ two-factor authentication (2FA), which we strongly recommend all players enable on their accounts. For full details on how we handle your data, please read our Privacy Policy.

If you suspect that someone has accessed your jilivc account without your permission, take these steps immediately:

• Change your password right away using the "Forgot Password" function;
• Enable two-factor authentication (2FA) if not already active;
• Contact jilivc support at [email protected] to report the incident and request a temporary account freeze;
• Check your recent transaction history for any unauthorised activity;
• If financial fraud is suspected, also contact your bank or GCash provider.

Our security team will investigate and respond within 24 hours.

Log in to your jilivc account, go to Account Settings, and select the Responsible Gaming tab. From there you can set daily, weekly, or monthly deposit limits, loss limits, and session time limits. Limit reductions take effect immediately. Limit increases are subject to a 24-hour cooling period to give you time to reconsider. These tools are free, always available, and we strongly encourage all players to use them proactively. For more details, visit our Responsible Gaming page.

Self-exclusion is available to all jilivc players at any time. To activate it, go to Account Settings → Responsible Gaming → Self-Exclusion and choose your exclusion period (6 months, 1 year, 3 years, or 5 years). Your account will be suspended immediately and you will stop receiving all marketing communications from jilivc. If you need urgent assistance with self-exclusion and cannot access your account, email us at [email protected] with the subject line "Self-Exclusion Request" and we will process it manually within 24 hours.

Recognising that gambling may be a problem is an important and courageous first step. jilivc encourages any player who feels their gambling is out of control to:

• Activate self-exclusion on jilivc immediately via Account Settings;
• Reach out to our support team at [email protected] — we will help you access our responsible gaming tools;
• Contact PAGCOR's responsible gaming programme through their official government channels for national support resources;
• Speak to a trusted family member, friend, or mental health professional.

Remember: gambling should always be entertainment. If it stops being fun, it is time to stop. Visit our Responsible Gaming page for the full list of tools and resources available to you.